At Artiza Laces & Embellishment, we value our customers and are committed to ensuring you have a delightful shopping experience. We understand that sometimes things don't go as planned, and we're here to help.

Cancellation Policy

• Order Changes: If you need to make changes to your order, please let us know as soon as possible. We're happy to assist with modifications if your order hasn't been processed yet.
• Cancellation Requests: Life happens, and plans change! If you need to cancel your order, please contact us within 24 hours of placing it. We'll do our best to accommodate your request. If your order has already been processed, we may not be able to cancel it, but we’ll work with you to find the best solution.

Refund Policy

• Returns & Exchanges: We want you to love what you ordered! If you're not completely satisfied with your purchase, you can return it within 14 days of receiving your order. Please ensure that the items are unused and in their original condition. We offer exchanges or refunds, depending on your preference.
• Refund Process: Once we receive your return, we'll process your refund within 7 business days. Please note that the refund will be issued to the original payment method. Depending on your bank or payment provider, it may take a few additional days for the refund to appear in your account.
• Exceptions: Custom or personalized items may not be eligible for a refund or exchange unless they arrive damaged or defective. We put a lot of care into creating these special items just for you, and we appreciate your understanding.

Need Assistance?
We're here to help! If you have any questions or concerns about your order, feel free to reach out to our friendly customer support team at [contact information]. We're always happy to assist you in any way we can.

Thank you for choosing Artiza Laces & Embellishment. Your satisfaction is our top priority!